Three Key Reasons Why a Client’s Experience is Critical
1. The First Impression is KEY
You never get a second chance to make a first impression! That’s why our team treats every encounter like a potential game-changing opportunity, and often, it is!
2. take ownership of your part in any issue
As soon as you point fingers or blame someone else for an issue you limit the possibility of creating a well-rounded solution.
3. be responsive!
Respond in a TIMELY fashion. It amazes me how our culture blames “busyness” for not responding to people. Let’s be honest, that’s an excuse!
Everyone does what they want to do. Period. Our team acknowledges emails and strive to rectify problems as soon as they present themselves.
Someday never comes!